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General Macintosh Help |
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The first step in "getting under the hood" of your
Macintosh is finding out what operating system you are
using.
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1 ) To get details about your computer, first click on the
menu in the upper right-hand corner of your screen and select
"Finder."
To find out About a program, that program must be
checked in the Finder menu. |
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( 2 ) Next, click on the menu in the upper
left-hand corner of your screen and select "About This
Computer" or "About This Macintosh." Below is what you will
see if you are running System version 8.5.1.
Your
Operating System Version will determine what software
you should use to connect to the internet. Older versions of
the Macintosh Operating System (Mac OS) will display a
slightly different window here, but the information given will
be the same. Also, some system versions have multiple ways of
connecting to the internet.
Sprint TechSupport supports ONLY Mac OS 8.x with
Apple's latest networking software, Open
Transport.
Below is a list of the operating systems that run Open
Transport, and whether or not they have it installed by
default.
- System 7.5.x.... Requires Custom Installation
(Optional, Recommended - Click here
to download Open Transport free from
Apple).
- System 7.6.x, 8.x.x.... Installed by Default
( Highly
Recommended. Do Not Use Other Networking Software Such as
ConfigPPP, MacPPP or FreePPP ).
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The best way to check what software you have
installed, is to look in your Apple Menu, inside the
Control Panels folder (older Macs may have to open the
folder from the Apple Menu instead of viewing it through a
sub-menu).
Look for the following files:
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Note: in the case that you have ConfigPPP or
FreePPP, *and* PPP or Remote Access, it is highly
recommended that you use PPP or Remote Access. But
first make sure that you do the
following:
- Open the TCP/IP control
panel.
- Make sure that PPP is selected in the
Connect via: menu, then close TCP/IP and
save the changes .
- If you find that Open Transport (TCP/IP) does not
work, you can check the Finder in the upper right menu, then
hit the two keys command-F (a.k.a. apple-F) at
the same time to activate Find File, then "Find items
on all disks whose name contains network software
selector," double-click on the Network Software
Selector program if it is found, and select Use Open
Transport Networking, then restart your computer.
If you have configured your software and it still
doesn't work,
see Mac
Troubleshooting Help.
If you cannot find your software, you can check
the Finder in the upper right menu, then hit the two keys
"command-F" (a.k.a. "apple-F") at the same time to activate
Find File, then "Find items on all disks whose name
contains PPP (or part/all of the name of whatever you
are looking for).
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WARNING!
The
following are not Sprint supported items
They are
provided FYI ONLY!
Pre- Mac OS 8.x and OS 7.6 'Open Transport' Control
Panels:
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